While working with Entryfy Board you may notice User(s), Group(s) or Schedule(s) displayed like this:
Updating is a temporary status that indicates that some credentials that are supposed to be updated or created haven't yet been delivered to 1 or more corresponding door controllers. Therefore, it's a normal system behavior to assign the updating status to whatever entity you've just created or modified.
That's because the system takes some time to deliver all the needed data to controllers. Normally, it's about 10 minutes. Note that Updating group also means Updating users in this Group and vice versa - Updating user means Updating groups he or she belongs to. Generally, the status Updating means that the credentials you've issued or modified aren't valid yet.
The normal system behavior is to assign the Updating status to the given entities for about 10 minutes after the action taken and then change it back to Ready, therefore indicating that all the changes have been applied successfully.
If the status Updating doesn't change to Ready long after the updates have been commenced, it means that the data hasn't been delivered to controllers, which in turn means a problem with the internet connection to the controller.
If you notice any entity staying in the status Updating longer than it's supposed to, go to the Security devices tab. Check the Status of controllers. You'll find one or more door controllers being Offline - that's the reason why Users, Groups or Schedules are stuck updating.
Addressing internet connectivity issues is beyond Entryfy's team responsibilities. Contact your internet provider or system administrator to address the issue.
Once the controller is back online, the data will be delivered and the Status of the affected entities will change back to Ready.
Note: If you're deploying changes to a number of door controllers (doors) and one of these door controllers is offline, the changes will be applied to the devices staying online as usual. When the offline device is back online, no matter when it happens, the changes will be deployed automatically. No extra actions are needed.